MUSLIM & PROUD

 

Exchange policy

For Exchange you should contact Our customer service on this number +962795480699 and inform them about the return item.
There is no inspection service before receiving. The order comes out with a delivery company separate from our company. I receive the money from you, deliver the order to you, and return it to his company, but an exchange is available if you need

Exchange policy for Jordan customers
You can exchange the size, model and color
In the event of exchanging the model or color, you will be charged a price difference according to the applicable offer
In the event of a size exchange only, there is no price difference.
The exchange period is one week from the date of receiving the application
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There is no return for any reason
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switch method
- The piece must be new and have a barcode label on it
- Exchange through the delivery representative, the cost inside Amman is 4jd
Governorates 5 dinars
Or visit our branch in Bakkah, Al-Wakalat Al-Sweifieh Street 🙂
The exchange is valid for one time only
We are honored to serve you

• Time For change within a period not exceeding 5 days  from receiving the order .
• in case you would like to change the color or item you may pay additional  fees.
• In case you reject the order, you must pay the shipping fees.
• The exchange service is only currently available in Jordan.
• The exchange service is only for one time 
• The exchange is only available in Jordan
  Not available for the rest of the world

Cancellation policy

• You can cancel the order before  "6 hours"  By contacting the customer service department and providing them with the order number and your contact information.

Return policy

• Unfortunately we do not offer a return service at this time.

 Order issues 

• We will fix any error on our end immediately.
• If you receive any defective or wrong item, please  email us at the following address : help@bakkaclothing.com 
• with order number, defective item number, item photos
• We will reply to you as soon as possible

 Customs and taxes
Please note that prices do not include any customs duties or taxes
impose it The government of the recipient's country

Label Care: Please check the instructions on the Label inside the clothes.

• Wash new product for the first time separately and in cold water to avoid any color defects. 
• Wash white products separately from other colors.
• Iron the product from the inside without exposing it to a high temperature